Privacy Policy

At Oliveutensil, your privacy is of utmost importance, and we value the trust you place in us. This Privacy Policy explains the types of personal information we collect, how we use it, the channels through which it is collected, and your rights regarding your personal data. Additionally, we outline the measures we take to safeguard your information and how you can contact us for privacy-related concerns.

Note: Oliveutensil does not sell or rent personal information to third parties.

1. Information We Collect

We gather personal information from various sources, including:

  • Identity and Contact Information: Name, birthday, phone number, email, address, taxpayer number, purchase history, favorite products, and skin concerns.
  • Transaction Details: Bank name, card type, partial card number, or associated account details.
  • Technical Information: IP address, browser type, location, language, and operating system.
  • Marketing Preferences: Preferences for receiving marketing communications.
  • Social Profile Information: Publicly available details about your social media profile.

2. Information You Provide

You may voluntarily share personal details with us when participating in promotions, making purchases, or interacting with our social media. These details can include your name, gender, contact information, product preferences, and other content like photos or reviews.

3. How We Use Your Information

Your information is used to:

  • Tailor communications and promotions to your preferences.
  • Access and manage your purchase history.
  • Provide customer support.
  • Process orders, update your details, and send event invitations.

We may also use your data for other purposes, but only with clear notice at the time of collection.

4. Cookies and Analytics

We use cookies and similar technologies, such as web beacons and Google Analytics, to improve website performance, personalize your experience, and deliver relevant ads. Cookies store details like browser preferences, language, and shopping cart items.

Opt-Out Option: You can opt out of Google Analytics tracking via this link.

5. Newsletters and Text Messaging

Text Messages: Receive free alerts about products, events, and promotions (approximately four per month).
Newsletters: Subscribe for bi-weekly updates on offers, beauty tips, and discounts.

To unsubscribe, email us at: [email protected].

6. Data Sharing

We only share your data with trusted entities, such as:

  • Payment processors and carriers for order fulfillment.
  • Marketing and hosting service providers.
  • Tax authorities for invoicing purposes.

Data may also be shared if required by law or to prevent fraud.

7. Data Protection Measures

We implement strict safeguards, including SSL encryption, to protect your personal information during transactions. Payment details are securely handled by PayPal.

Note: While we strive for maximum security, no system is completely infallible.

8. Data Retention

We retain your information as long as your account is active or required for our services. Some data may be retained for legal or fraud prevention purposes after account closure.

9. Withdrawing Consent

You may withdraw consent at any time by contacting us. However, this may limit access to certain products or services.

10. Accessing and Updating Information

You can request to review, update, or delete your personal data by emailing: [email protected].

11. Changes to the Privacy Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page and, where applicable, notified via email.

For any questions or concerns, contact us at: [email protected].